Privacy Policy

Privacy Policy

At Grand Bend Casino, we are committed to protecting your personal information and respecting your privacy.

Data We Collect

We collect data from you when you create an account on our website or interact with our services. This may include:

Personal details: name, email address, username, password
Account activity: login history, game preferences, loyalty program participation
Online behavior: browsing patterns, search queries

How We Use Your Data

We use your data to provide and improve our services, including:

Creating and managing your account
Processing transactions (excluding financial details)
Sending promotional materials and marketing offers
Customizing content based on preferences
Enhancing security measures to prevent unauthorized access

Sharing Your Data

We may share your data with third-party service providers who help us operate our services, such as:

Website analytics tools
Loyalty program administrators
Customer support partners

However, we do not disclose any sensitive financial information. Our partnership agreements include confidentiality and security protocols to protect shared data.

Data Security

We implement various measures to safeguard your data, including:

Encryption for secure communication between servers and devices
Secure storage of sensitive information on our servers
Regular system updates and backups

However, no method of electronic transmission or digital storage is 100% secure. If a breach occurs, we will notify affected individuals in compliance with applicable laws.

Your Rights

You have the right to:

Access your data: request details about what we collect and store
Rectify inaccurate information
Withdraw consent for specific uses (e.g., marketing)
Deactivate or delete accounts

Please note that certain actions may temporarily affect access to services, including loyalty program points.

Data Retention

We retain collected data in compliance with regulatory requirements. For most purposes, we keep records up to a year from the last account activity; for other reasons (e.g., tax compliance), retention periods might be longer.

Contact Us

For any questions or concerns about our Privacy Policy, please email us or contact customer support via phone.

We will respond promptly and provide further guidance on how to exercise your rights.